FAQs

How do I know you’ll be able to help me?

I’ve been a software professional since 1984, when I started my first job in a software house.  Over the years, I’ve probably already solved your problem for someone else… and even if you’re running Windows 3.1 or Windows 95, I can work with this as easily as I can handle Windows 7 and 8!

Can you show me the best way to set up my computer?

There are many simple things you can do to make using your computer quick and efficient.  I offer a one-hour health check, where I can show you how to set everything up correctly for your own convenience, and I’ll also make sure your computer is working at maximum efficiency. And if you’re looking at buying a new computer, perhaps for the first time, I can help you every step of the way.  I will advise you on what machine would suit you, I’ll set it up for you, and afterwards I can give you ongoing training to help you to get the most out of your computer.

Help!  I have a virus!  Can you help me?

Of course.  I’ll be right round.  It shouldn’t take too long to sort it out.  And I can leave you with tools which should prevent your computer from being re-infected.

My computer is on a go-slow.  Can you speed it up for me?

Almost certainly.  There are many useful techniques for speeding up slow computers.  A go-slow doesn’t necessarily mean that you have to buy a new computer.

I’m still on Windows XP – what should I do?

On 8th April 2014, Microsoft withdrew support for Windows XP.  This need not be a problem in itself, but it does mean that increasingly all kinds of software (including anti-virus packages) will not work on XP.  It is possible to upgrade to Windows 7 or 8 from XP, but in practical terms a computer that was sold with XP may not have the memory or disc space to be able to cope with running a later version, so upgrading could be a costly mistake.  Give me a call so that we can discuss what’s appropriate for your computer.

I’m having trouble with Word and Excel.  Can you help?

Absolutely. If you have a specific question, just give me a call and I’ll sort it out for free.  If you have a lot of questions or don’t know where to start, I can come out and give you one or more training sessions on your computer.

Can you help me with backups and data security?

Yes of course… give me a call or send me an email!  There’s no getting away from the need to protect your files, and I can show you how to make it easy.

Help!  My computer has been locked by a CryptoLocker infection

This trojan locks down your system until a ransom is paid.  Whatever you do about it (including paying the ransom), you may well lose data.  But I can certainly get rid of the infection for you and then minimise the damage caused.  More importantly, I can load a clever piece of software on your system, which will prevent this type of trojan from re-infecting your computer in the future.

Windows Explorer keeps forgetting my homepage, and it’s really annoying.  Can you help?

If you go into your browser and find that a web page is displayed which you have never set up and never visited, you’ve probably been infected by a browser hijacking virus such as Snap-Do.  This needs to be deleted in a specific way and then cleaned from each browser you use, otherwise you’ll be putting up with it for the life of the computer!  Give me a call and I’ll come and sort it out.